FAQ:

Q1:What is the best price of model XXX?
The price is negotiable, please contact our sales representatives, they will quote according to your requirements.

Q2: Can I get samples before placing an order?
Yes, we are pleased to provide you samples for quality evaluation, please contact our sales representatives for assistance.

Q3: How long can I receive samples?
It takes us 30-35 days to finish making samples, and 5-7 days for shipment.

Q4: How long can I receive the goods after placing an order?
It takes us 55-65 days to finish making mass production, quality check and packaging, and 5-7 days for shipment.

Q5: What is your MOQ?
- For alloy watches, MOQ is 1000pcs, and you can mix maximum 5 colors.
- For stainless steel watches, MOQ is 300pcs, and you can mix maximum 3 colors.

Q6: Are the watches water resistant?
Yes, all watches will be strictly inspected before shipment, we are able to make watches with water resistance of 3ATM, 5ATM, 10ATM, 20ATM, 30ATM and 50ATM.

Q7: How do you ship the goods?
- For small orders, we will ship by DHL, FedEx, UPS, or TNT.
- For large orders, we will ship by boat to save your costs.

Q8: Are the watches guaranteed?
Yes, we provide one year warranty for alloy watches and two years warranty for stainless steel watches.

Warranty Terms:
From the date of purchase, the warranty covers manufacturing defects on the watch itself (movement, case, crystal), other parts than the above are not covered.
The case, dial, hands, crystal, strap or other parts thereof may be replaced with substitutes when the originals are not available.
Delivery cost from the buyer to us is on buyer‘s account, and delivery cost from us to the buyer is on our account.
Kindly note that repairs/replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal etc.)
- Failure or damage caused by unjustifiable repair or modification.
- Failure or damage caused by fire or water, or a natural disaster such as an earthquake.
- Esthetic changes that occur during normal wear, tear and aging (minor scratches on the case and/or cystal, alteration of the color on the strap and peeling of the plating)
- If the warranty is not submitted along with the watch.
- Battery replacement.

Complaints Terms:
It is important for you to check the goods carefully when you receive them in order to verify that the goods are in good conditions and correct.
If the goods are incorrect or damaged during transportation, whether the damage is visible or hidden, please contact our sales representatives and provide the order number and the reason for complaint as soon as possible, we will get back to you shortly with instructions on how to return the defective/incorrect goods.
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Shenzhen Blue Creations Technology Co., Ltd.
Tel: +86-755-3667-3569
Fax: +86-755-3667-3570
Skype: blue.creations
Mob/WeChat/Whatsapp: +86-136-4144-6949
E-mail: darren@rambowatch.com
Address: RM 1167, WONDE-F Building, East Industry Road, Minzhi Street, Longhua District, Shenzhen, Guangdong, China.